After passing Binance KYC verification, most of the core information is locked—name, nationality, date of birth, and ID number cannot be modified by yourself. You must contact manual customer service and provide documentary evidence. Auxiliary information like address, contact information, and email can be modified by yourself. This article explains the modification rules for each piece of information clearly, preventing you from thinking there's no remedy if you made a mistake during verification. To operate, please open the Binance Official Website or the Binance Official APP and enter account settings. Apple users can refer to the iOS Installation Guide.
Information You Can Modify Yourself
The following information can be modified by yourself in the account settings without contacting customer service:
1. Email Address
Go to "Account Security" → "Email" → "Change".
Modification Process:
- Enter the new email address
- Receive the 6-digit verification code for the new email
- Enter the 6-digit verification code received by the old email
- Enter the Google 2FA dynamic code
- Complete facial recognition
- Submission successful
Note: Modifying the email address will trigger a 24-48 hour withdrawal freeze, which is a security mechanism.
2. Phone Number
The path is the same, go to "Phone Verification" → "Change". The process is similar to email, also requiring multi-factor verification and facial recognition.
3. Login Password
"Security Center" → "Password Management" → "Change Password". You need to enter the old password, set a new password, and complete 2FA.
4. 2FA Settings
You can self-change, turn off, or re-bind Google Authenticator or SMS 2FA. Sensitive operations will trigger a withdrawal freeze.
5. Anti-Phishing Code
In the "Security Center", you can modify at any time the anti-phishing code without restrictions.
6. Nickname and Avatar
Go to "Profile" → modify nickname and avatar. These are for display purposes and do not involve identity.
Core Information That Cannot Be Modified by Yourself
The following information is locked once KYC is approved and can only go through customer service:
1. Real Name
Name is the core field of KYC and cannot be modified by yourself. If you find it was filled in wrong:
- Missing or extra characters: Contact customer service to apply for correction
- Pinyin capitalization: May require re-submitting ID documents
- Changing first/last name: Need to provide notarized name change documents
2. Nationality
Nationality is locked because it involves compliance and regulation. If you change your nationality:
- Need to provide ID documents for the new nationality
- Need to explain the reason for the change
- Customer service reviews and you redo KYC
3. Date of Birth
Date of birth cannot be changed. If filled in wrong:
- Contact customer service and provide ID photos
- Customer service can correct it after verification
- Cannot be operated by yourself
4. ID Number
ID number is strictly locked, involving identity uniqueness. It can only be changed with customer service intervention when replacing ID documents.
5. ID Type
Changing from an ID card to a passport falls under "ID type change" and requires customer service handling.
Information That Can Be Partially Modified
Residential Address
- Moving within the same country: Can be modified through Lv.2 re-verification
- Cross-border relocation: Need to contact customer service and submit new proof of address
- Short-term business trip: No modification needed
Address modification is relatively easy, but still requires submitting new proof of address documents.
ID Photo (Retake)
If the ID document is updated (e.g., renewing an ID card), you can:
- Contact customer service to explain
- Submit the new ID photo
- Customer service updates it after verifying the ID number matches
What to Do If the Name Was Filled in Wrong
This is the most common trouble. Many users panic during KYC and fill in their first and last names in reverse order, or miss a character.
Remedial Steps:
- Open Binance Online Customer Service
- State "KYC name filled in incorrectly, request correction"
- Customer service will give you a ticket number
- Submit as required:
- Front and back photos of your current ID document
- Photo holding the ID document
- Explain the correct spelling of the name
- Customer service reviews in 2-5 working days
- Name is corrected upon approval
The whole process is free, but may affect the use of some functions during the period.
Special Process for Nationality Change
Nationality change is the most complex information modification because it involves:
- Regulatory requirements of different regions
- Different compliance standards
- Changes in tax information
Change Process:
- Contact Binance customer service
- Submit new nationality ID document (new passport, naturalization certificate, etc.)
- Submit new proof of residential address
- Fill out the region change application form
- Customer service manual review (usually 1-2 weeks)
- Account is migrated to the new region upon approval
Note: Switching between certain nationalities may be rejected, such as switching to a restricted region, which will render the account unable to be used normally.
Preparations Required Before Modifying Information
Before modifying any information, make the following preparations first:
- Confirm 2FA is working normally: Most modifications require 2FA
- Prepare original ID documents: Customer service will require photos
- Check network environment: Best to use a stable home network
- Backup account assets: Sensitive modifications will trigger a withdrawal freeze
- Note down the ticket number: Convenient for subsequent follow-up
Cooldown Period and Limits After Modification
All modifications involving the security tier (email, phone, password, 2FA) will trigger a "cooldown period":
- 24-48 hours after modification: Unable to withdraw
- 72 hours in some cases: Longer lock period
- Trading and depositing are allowed during this period
The cooldown period is an anti-account theft mechanism, preventing attackers from immediately transferring assets away after modifying security information. If you are making a normal modification, just wait patiently for the cooldown period to pass.
Customer Service Contact Information
Modifying core information must go through customer service. Contact methods:
- Inside the Binance APP: Bottom "More" → "Customer Service Center"
- Web version: Chat bubble in the bottom right corner
- Email: Through the official ticket system
- Help Center: Submit a ticket
Do not trust:
- "Customer service" in Telegram groups
- "Customer service phone numbers" in emails
- The first "Binance customer service" on search engines
Most of these are phishing, only the official APP and web customer service entrances are real.
Frequently Asked Questions
Q1: Can I change it if I accidentally chose the wrong country during KYC certification?
A: You cannot change it yourself. The country option is locked the moment it is submitted. You need to contact customer service to go through the "region change" process, submitting new proof of address and proof of nationality. If it was just a slip of the hand at the time, contact customer service as soon as possible, it can usually be corrected quickly.
Q2: What if the first and last name order is reversed?
A: You must contact customer service. For example, "Zhang San" was filled in as "San Zhang", although the characters are right, the order is wrong. Customer service will verify the ID and modify it. Do not repeatedly try to input on the frontend yourself; the core fields are grayed out on the frontend and cannot be changed.
Q3: What if my phone number is no longer in use but is still tied to my Binance account?
A: Change it immediately. Go to security settings to modify the phone number. If the old phone number can still receive SMS, go through the self-service process normally; if the old phone number is out of service and cannot receive the verification code, you need to contact customer service to go through the "account recovery" process, submitting ID documents and liveness verification.
Q4: How long does it take for an email modification to take effect?
A: Takes effect immediately. After successful modification, the new email immediately takes over all notifications, but there will be a 24-48 hour withdrawal freeze period. During this time, you can log in and trade with the new email, you just cannot transfer coins out.
Q5: I changed my name (legal name change), what about Binance KYC?
A: Contact customer service, submit the notarized name change document (or new ID + court judgment), and customer service will update your KYC record. The more complete the materials provided, the faster the review. The change is usually completed within 1-2 weeks.