Forgot Binance Password? Step-by-Step Account Recovery Guide

Don't panic if you forgot your Binance password. Resetting your password will not make your assets disappear. As long as you can still receive verification codes via your registered email or phone number, you can recover your account within 10 minutes. This article will guide you step-by-step through the complete process. Before starting, it is recommended to directly open the Binance Official Website instead of clicking links in search engines to avoid phishing sites. For a smoother mobile experience, you can download the Binance Official App. Apple users can refer to the iOS Installation Guide.

Check These Things Before Resetting Your Password

Before clicking "Forgot Password," calmly consider these questions to avoid invalid operations:

Are you entering your registered email/phone number? Many people misremember, such as using a work email instead of the registered one, leading to constant verification failures.
Is the capitalization correct? Binance passwords are case-sensitive. Having Caps Lock on will cause incorrect entries.
Did you switch regions? Binance accounts in different regions are separate (e.g., binance.com and binance.us are completely independent).
Is your Google Two-Factor Authentication (2FA) still accessible? If 2FA is enabled, you will need to verify it when resetting your password.

Confirming these details before starting the reset process can save you a lot of trouble.

Step 1: Go to the Login Page and Click "Forgot Password"

Open the Binance official website and click "Log In" in the top right corner. On the login page, you will see a small line of text reading "Forgot Password?" below the password input box. Click it to enter the password reset page.

If you are using the Binance App, open the App and click "Log In" → "Forgot Password" to enter the same reset process.

Step 2: Enter Your Registered Email or Phone Number

The page will ask you to enter the email or phone number used during registration. Both are acceptable:

Email Reset: Enter your full email address (e.g., [email protected]).
Phone Number Reset: First select your country/region code, then enter your phone number.

After entering, click "Next." The system will first perform a basic check to confirm that this account does indeed exist in the Binance database.

Step 3: Complete the Slider or Puzzle Verification

Next, a slider or puzzle verification will appear to prevent automated mass password resets. Drag the slider to the specified position using your mouse or place the missing puzzle piece into its spot. If it fails, you can click "Refresh" to try again.

Step 4: Receive the Verification Code

Once verification passes, Binance will send a 6-digit numerical verification code to your registered email or phone number. Check your email/SMS inbox. Note that the verification code is usually valid for 10 minutes.

If you haven't received it within half a minute:

Email: Check your spam/junk folder. The Binance sender is typically something like [email protected].
SMS: Check if international messages are blocked by your carrier; some Chinese mobile phones block overseas SMS.
Resend: Click the "Resend" button to try again.

Enter the verification code and click "Submit."

Step 5: Pass Google Two-Factor Authentication (If Enabled)

If your account has Google Authenticator Two-Factor Authentication enabled, this step will ask you to enter the 6-digit dynamic code from the App. Open Google Authenticator on your phone, find the Binance entry, and input the 6-digit number currently displayed.

⚠️ If you lost your phone or Google Authenticator, the password reset will be stuck at this step. In this case, you need to go through the "Account Recovery" process, detailed in the next section.

Step 6: Pass KYC Facial Recognition Verification

Because resetting a password is a sensitive operation, Binance requires a final identity verification: facial recognition. Turn on your camera and follow the prompts to blink your eyes and turn your head. The system will compare this with the ID photo you uploaded during KYC.

Precautions for Facial Verification:

Ensure ample lighting and avoid backlighting.
Do not wear hats, glasses, or masks.
Keep your entire face fully visible.
Keep the camera about 30-50 cm away from your face.
Follow the prompts to perform actions, neither too fast nor too slow.

Usually, it passes on the first try. If it fails 3 times, the system will temporarily lock the password reset function, and you'll need to wait 24 hours before trying again.

Step 7: Set a New Password

After passing facial verification, you can finally set a new password. Binance's requirements for a password are:

At least 8 characters long.
Contains uppercase letters, lowercase letters, and numbers.
Contains special characters (e.g., ! @ # $ % etc.).
Cannot be the same as your last 3 passwords.

Strongly Recommended:

Use a password manager (like 1Password, Bitwarden) to generate a random password.
Do not use weak passwords like birthdays, names, or "qwerty".
Do not reuse passwords from other websites.
Write it down and store it in a secure place.

After entering your new password twice to confirm, your password reset is successful.

Step 8: Log In Again and Check Account Security

Go to "Security Center".
Check "Login History" to ensure no unfamiliar devices have logged in.
Check "Account Activity" to ensure there are no abnormal withdrawal or transfer records.
Check "API Management" to ensure there are no unfamiliar API Keys.

If you find any abnormalities, freeze the account immediately and contact Binance customer support.

What to Do If Google Two-Factor Authentication is Lost

This is the trickiest situation during a password reset. If you lost your phone and don't have the backup codes for Google Authenticator (the 8 sets of numbers you were told to write down when first enabling 2FA), you need to go through the Account Appeal process:

Contact Binance online customer support and explain the situation.
Submit a request to "Reset Security Verification".
Record a video: Hold your ID card, face the camera, and read the script provided by customer support.
Provide your registration date, the amount and time of your last deposit/withdrawal, the last 4 digits of your linked card, etc.
Wait for review, which usually takes 3-7 business days.
Once approved, Binance will send a new 2FA binding link via email.

The whole process is quite cumbersome, so always write down the backup codes when enabling 2FA for the first time. It will save you days of waiting.

Essential Security Enhancements After Resetting Password

Once the password reset is successful, it is recommended to immediately do the following to prevent future account issues:

1. Enable Google Two-Factor Authentication

Go to "Security Center" → "Two-Factor Authentication" → "Google Authenticator" and scan the QR code to bind. Be sure to write down the backup codes when binding.

2. Enable Anti-Phishing Code

Set an Anti-Phishing Code known only to you (a short phrase). From then on, all official emails from Binance will include this code. If it's missing, it's a phishing email.

3. Enable Withdrawal Address Whitelist

Add your commonly used withdrawal addresses to the whitelist, and only allow withdrawals to whitelisted addresses. Even if your account is compromised, the attacker cannot transfer your coins to their own address.

4. Check and Delete Suspicious API Keys

API Keys are another common vector for account theft. Keep only the APIs you are currently using, and delete all unused ones.

Frequently Asked Questions

Q: How long does a Binance password reset take?

A: If everything goes smoothly, the whole process takes about 10 minutes. If Google verification is lost and you need to go through the appeal process, it will take 3-7 days.

Q: Will resetting my password affect the assets in my account?

A: Not at all. Resetting the password only changes your login credentials. Account balances, orders, and KYC status remain unchanged.

Q: Can I ask customer support to directly reset my password for me?

A: No. Binance customer support cannot bypass the self-service process to change your password directly—this is for security reasons to prevent social engineering attacks. All password resets must be completed through verification by the account owner themselves.

Q: Is it true that I cannot withdraw funds for 24 hours after a password reset?

A: Yes, it is true. To prevent a hacker from immediately transferring out assets, a 24-48 hour withdrawal freeze is automatically triggered after a password reset. This gives you a buffer period to check your account security.

Q: What should I do if I forget the email used during registration?

A: Try all the email addresses you might have used to register. If you really can't find it, you need to contact customer support for the "Account Recovery" process and provide all the information you can remember (KYC name, ID number, recent transactions, etc.).